Case Management

Large, complex, or sensitive cases are not routine. Don't give them routine treatment.

Claim procedures generally require client or excess reporting at various thresholds. Resource constraints frequently make monitoring of large numbers of cases impractical. The reporting threshold tends to increase to an unacceptable level, or the cases don't get the attention they deserve.

• Lower level adjusters, and third party administrators lack the seasoning to effectively manage larger, complex, or sensitive cases.
• Certain classes of cases require a coordinated approach that crosses territorial boundaries.
• Frequently, tasks of greater urgency, but less importance, take precedence over the more time-consuming tasks of managing complex cases.

Large, complex, and sensitive cases frequently require the participation of a wide array of specialists. Unless properly managed and coordinated, these specialists can impede overall case progress, and drive allocated expense out of control. We have the experience and sensitivity to understand the complexities unique to keeping excess carriers, senior management, and reinsurers advised as to case progress and values.

• Our case management can be used by reinsurers, excess carriers, primary carriers, risk managers, or any entity with whom a case reporting obligation exists.
• We direct the activity of the adjusters, forcing the adjuster to devote adequate attention to the case.
• You will have full computerized access to our notes, correspondence, and action plans, as we work within authorization provided by you.